Poko App's Terms and Conditions

1. General Provisions

Poko App (hereinafter referred to as the "Platform") is an online gaming and entertainment service operated for users in Bangladesh. These Terms and Conditions ("Terms") form a binding agreement between Poko App and its users. By accessing the Platform, creating an account, or using any of our services, you confirm that you have read and fully accept all of these Terms.

Poko App reserves the right to update these Terms and Conditions at any time. Continued use of the Platform after any changes will be taken as your acceptance of the revised Terms. We recommend reviewing this page regularly.

These Terms are governed by the applicable laws and regulations of Bangladesh. Any disputes shall be subject to the jurisdiction of the courts of Bangladesh.

2. Account Register

To register an account on Poko App, you must provide accurate and complete information. The mobile number or email address used at registration must be your own. Registering with false information will result in immediate account termination and your balance may be forfeited.

• Each individual may open one account only.
• Creating multiple accounts from the same device, IP address, or payment method is strictly prohibited.
• Accounts may not be transferred or sold to a third party.
• Use a strong password to keep your account secure and never share it with anyone.
• If you suspect unauthorized access to your account, contact our support team immediately.

As part of KYC (Know Your Customer) verification, Poko App may request a copy of your national ID, passport, or other identity documents at any time. Withdrawals may be put on hold until this verification is completed.

3. Age & Eligibility

Poko App is an adults-only gaming platform. Only individuals aged 18 or older may register an account and play. Providing false information about your age may result in legal action.

In addition, the following individuals are not eligible to use Poko App:

• Those who have opted for self-exclusion.
• Those whose accounts were previously closed due to rule violations.
• Those who are unable to make decisions due to mental or physical incapacity.
• Poko App employees and their immediate family members.

4. Deposits & Payments

Poko App currently accepts deposits via bKash, Nagad, and Rocket. Additional payment methods may be added in the future. All payments are processed in Bangladeshi Taka (BDT).

All deposits must be made from your own registered mobile number. Payments from third-party accounts are not accepted and will be returned, or your account may be suspended. Records of all deposits are retained for up to 365 days.

5. Withdrawal Policy

Your account must be fully verified before you can withdraw funds from Poko App. Withdrawal requests are typically processed within 15 minutes to a maximum of 24 hours. During peak periods, there may be slight delays.

• Minimum withdrawal amount: BDT 500.
• Maximum daily withdrawal: BDT 1,00,000.
• Withdrawals can only be made to your registered payment method.
• Withdrawals of bonus winnings are subject to wagering requirements.
• Withdrawals may be temporarily suspended in cases of suspected suspicious activity.

If you wish to cancel a withdrawal request after submitting it, please contact support before the process begins. Once processing has started, cancellation may no longer be possible.

6. Bonuses & Promotions

Poko App offers a variety of bonuses and promotions — welcome bonuses, free spins, cashback, referral bonuses, and more. Each bonus comes with its own terms and conditions, which you must read before claiming.

• The wagering requirement for the welcome bonus is 20x.
• Winnings from bonuses cannot be withdrawn directly — wagering requirements must be met first.
• Multiple bonuses cannot be used at the same time unless explicitly permitted.
• If bonus abuse or fraud is detected, the bonus and any associated winnings will be forfeited.
• Poko App reserves the right to modify, suspend, or cancel any bonus offer at any time.
• To qualify for a referral bonus, the referred person must actively play on the platform.

7. Gaming Rules

All games on Poko App are powered by RNG (Random Number Generator) technology, ensuring completely fair and verifiable outcomes. Each game has its own rules, which you should read before you start playing.

• If a game is interrupted due to a technical error, Poko App will review the system logs and provide a fair resolution.
• If your internet connection drops during a game, the result will be saved on our servers.
• In Live Casino games, the dealer's decision is final.
• In Sports Betting, bets are settled after the official result is announced.
• If a technical error in a game is exploited, the account will be suspended.

8. Prohibited Activities

The following activities are strictly prohibited on Poko App. Violating these rules will result in account closure, possible forfeiture of your balance, and legal action where necessary:

• Playing games using bots, scripts, or automated software.
• Using the platform for money laundering or any form of illegal financial transactions.
• Claiming bonus benefits by creating multiple accounts.
• Attempting to hack or exploit the platform's software.
• Unauthorized access to another user's account.
• Submitting false identity information or fraudulent documents.
• Abusing or threatening the support team.

9. Responsible Gaming

Poko App believes gaming should be a form of entertainment, not a solution to financial problems. We encourage all our users to play responsibly. If you feel that gaming is having a negative impact on your life, please use our self-exclusion or deposit limit features.

• Deposit Limit: Set a daily, weekly, or monthly cap on your deposits.
• Session Limit: Set how long you want to play in a single session.
• Cooling-Off: Take a break from gaming for a set period (1 day to 6 weeks).
• Self-Exclusion: Option to permanently close your account.

To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

10. Privacy

Protecting your personal information is Poko App's highest priority. Any data we collect is used solely for service delivery, identity verification, and security purposes. Your information is never sold or shared with third parties.

For more details, visit our Privacy Policy Please read. The Privacy Policy forms an integral part of these Terms & Conditions.

11. Limitation of Liability

Poko App is not liable for the following:

• Losses resulting from the user's own internet disconnection.
• Temporary service interruptions caused by unexpected technical issues.
• Unauthorized account access due to the user's own negligence.
• Delays or failures on the part of third-party payment gateways.
• Financial losses from gaming — gaming always carries risk.

Under any circumstances, Poko App's maximum liability shall never exceed the user's total deposits for that month.

12. Terms Updates

Poko App reserves the right to modify these Terms and Conditions, in part or in full, at any time. Users will be notified of significant changes via email or in-app notification. Continued use of the Platform after any changes constitutes acceptance of the updated Terms.

We recommend reviewing this page regularly. The date of the most recent update will be shown at the top of the page.

13. Contact

If you have any questions or concerns about these Terms and Conditions, please get in touch with our support team. We generally respond within 24 hours.

• Email: [email protected]
• Live Chat: Available after logging into the platform.
• Support hours: 7 days a week, 24 hours a day.