Poko App FAQ — answers to all your questions

No, only one account per person is allowed on Poko App. Attempting to create multiple accounts using the same mobile number, email, or device may result in all accounts being closed. A single account gives you access to all games and features.

Yes, you can update your name, email, and phone number from the Profile section after logging into your account. However, once identity verification is complete, some details may require assistance from the support team to change. Your password can be updated at any time from Settings.

Poko App is strictly for users aged 18 and above. Age verification is required during registration and before your first withdrawal. Underage accounts are not permitted and will be closed if identified.

Poko App supports all major mobile banking methods in Bangladesh — bKash, Nagad, Rocket, and Upay. You can also deposit via internet banking or credit/debit card. Instant credit is available across all payment methods.

The minimum deposit on Poko App is just BDT 100. The maximum daily deposit is BDT 50,000, with higher limits available for VIP members. Deposits are usually instant, though some may take up to 15 minutes.

Withdrawals on Poko App are typically processed within 15 minutes to 24 hours. bKash and Nagad offer the fastest processing times. First-time withdrawals require identity verification, which is completed within 24 hours. The minimum withdrawal amount is BDT 500.

Wait 30 minutes first. If the funds still haven't arrived, reach out to live chat support with your transaction ID. Our team typically resolves issues within 1 hour. Make sure you used the correct Poko App account number when making the deposit.

As a new member, Register Complete the process and make your first deposit to receive the welcome bonus. A set percentage of your first deposit is credited as bonus funds. The bonus amount and terms may vary depending on the current promotional offer. Live chat us for more details.

No, bonus funds cannot be withdrawn directly. You must use the bonus to play games and meet the specified wagering requirement before any winnings can be withdrawn. Typically, you need to wager 10–30 times the bonus amount. Full terms and conditions for each bonus are listed on the offer page.

Log in every day on Poko App to earn a daily bonus. Log in 7 days in a row for a special reward, and keep it up for 30 consecutive days for a chance to earn a VIP bonus. Bonuses are credited to your account automatically — no need to claim them separately. Missing a day will reset your streak back to zero.

Yes, Poko App has a referral program. When someone registers using your referral code and makes their first deposit, you earn a referral bonus. The more active your referred friends are, the more your bonus grows. Your referral code can be found in the Profile section.

Poko App has an extensive game library, including Slots, Fish Game, Live Casino, Bingo, Sports Betting and Slot Games. New games are added every week. All games are available on both mobile and desktop.

Yes, all games on Poko App use RNG (Random Number Generator) technology, which ensures completely random and unbiased results. The games are regularly audited by third-party auditors. RTP (Return to Player) information for each game is available on the game page.

In Fish Game Various types of fish appear on screen and you have to shoot them to catch them. Each fish has its own point value. Larger and rarer fish give more points. Upgrading your weapon power makes it easier to catch bigger fish. Accumulated points can be used to win rewards.

Poko App's In Live Casino Multiple language dealers are available, including Bengali-speaking dealers. You can chat with dealers in real time at the live tables and ask questions via the chat feature. Games include Live Baccarat, Roulette, Dragon Tiger, and more.

Yes, Poko App uses SSL encryption to keep all your data secure. Personal information is never sold to third parties. Payment details are processed directly through the payment gateway and are not stored on our servers. For more details, visit our Privacy Policy page.

On the login page Click the "Forgot Password?" option. Enter your registered mobile number or email and an OTP will be sent to you. Verify with the OTP and set a new password. The entire process takes under 5 minutes. Use a strong password to keep your account secure.

With 2FA enabled, no one can access your account even if your password is compromised. You'll receive an OTP on your mobile every time you log in. Setting it up is simple — go to Settings, select "Security," and activate it. We strongly recommend all users keep 2FA turned on.

To download Poko App, visit our App page Go ahead. The app is available for both Android and iOS. On Android, download and install the APK file; on iOS, install it from the App Store. The download is completely free.

Start by clearing your browser cache and cookies. Check your internet connection — a minimum speed of 5 Mbps is recommended for a smooth experience. Make sure Data Saver mode is turned off. If you're using a VPN, try disabling it. If the issue persists, update the app or contact support.

Yes, Poko App can be used directly from a mobile browser without a separate app. The site works fully on Chrome, Firefox, or Safari. That said, using the app offers faster game loading and push notifications. Downloading the app is recommended for the best experience.

Poko App supports Android 5.0 and above, and iOS 12 and above. On desktop, you can play via Chrome, Firefox, Safari, and Edge on both Windows and Mac. Tablet devices are fully supported as well.